99ko Privacy Policy — Your data is safe with us

1. Introduction

99ko is a trusted online gaming platform in Bangladesh. We believe your personal data belongs to you — we only use the information necessary to deliver our services. This Privacy Policy explains what data 99ko collects, how it is used, and what rights you have.

This policy applies to all 99ko services — including the website, mobile platform, and customer support. Upholding our Privacy Policy is not just a legal obligation for us; it is a commitment to our users.

By using this platform, you agree to this Privacy Policy. We recommend reading it in full before you get started.

2. Information We Collect

99ko only collects information that is necessary to deliver platform services, maintain security, and meet legal obligations. We never collect data we don't need.

3. How Your Information Is Used

99ko uses the information it collects for the purposes listed below. We never misuse your data or use it for anything beyond what is stated in this policy.

1. Account Management: Your information is used for registration, login, password recovery, and account verification.
2. Financial Transaction Processing: To accurately process deposit and withdrawal requests.
3. Customer Support: To handle your queries or complaints and provide the necessary assistance.
4. Security & Fraud Prevention: To detect unusual activity and keep accounts secure.
5. Legal Compliance: To comply with anti-money laundering laws and regulatory obligations.
6. Promotional Communications: To inform you about bonuses, offers, and updates (only with your consent).
7. Service improvement: To analyze usage patterns and improve the overall platform experience.
8. Responsible Gaming: To provide appropriate support if signs of excessive gaming are present.

4. Data Sharing Policy

99ko may share your personal information in limited, specific circumstances. Outside of those cases, your data is never shared with third parties.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive limited data solely to process transactions.
• Legal Authorities: If required by a court or regulatory authority under applicable laws of Bangladesh.
• Anti-Fraud Partner: Limited data may be used for fraud detection and prevention purposes.
• Technology Partners: Cloud hosting and infrastructure service providers may have limited access to encrypted data.

Third parties connected to our services are bound by data protection agreements and are required to uphold our privacy standards.

5. Cookie Policy

99ko uses cookies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.

• Essential Cookies: Essential for login sessions, security tokens, and core platform functionality.
• Performance Cookies: Used to improve page load times, server response, and overall platform speed.
• Functional Cookies: For language preferences, theme settings, and a personalized experience.
• Analytics Cookies: Used to understand which pages get the most traffic and where users run into issues.

You can disable cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

6. Data Security Measures

To keep your data safe, 99ko employs internationally recognised technical and administrative security measures. Our security team monitors systems 24/7.

• SSL/TLS Encryption: All platform access and communications are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data at rest is kept in encrypted form.
• Two-Factor Authentication: Suspicious login activity triggers an additional verification step.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Access Controls: Only authorized personnel have access to specific data, on a strictly limited basis.
• DDoS Protection: The platform and user data are protected against server-side attacks.

7. Your Rights

You have several important rights under 99ko's Privacy Policy. We want to make sure you are fully aware of them.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can contact support to correct any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that the use of your data be restricted for certain purposes.
• Right to Opt Out of Promotional Communications: You can opt out of marketing emails or messages at any time.
• Data Portability: You can request a copy of the information we hold about you.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

8. Minor User Policy

99ko is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.

• Age is verified at the time of registration.
• If there is any doubt, a government-issued ID or birth certificate may be requested.
• Any account identified as belonging to a minor will be suspended immediately.

9. Data Retention Period

99ko retains your information only for as long as necessary. Retention periods vary depending on the type of data.

• Account Information: For the duration your account is active, and up to 5 years after closure for legal purposes.
• Transaction records: Retained for up to 7 years in accordance with financial regulations.
• Support conversations: Retained for up to 2 years after the issue is resolved.
• Cookies & Session Data: Deleted at the end of the session or within a maximum of 30 days.

Once the retention period expires, data is securely deleted or anonymized.

10. Policy Changes

99ko may update this Privacy Policy from time to time. Users will be notified of any significant changes via email or an in-platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.